Privacy & Cookies at Mia Tulum Resort

Mia Tulum Resort(hereinafter “we”, “our” or “us”) respects the privacy of visitors, guests, and booking contacts. This policy explains how we collect, use, disclose, and protect personal information when you use our website, contact our team, or stay with us at Mia Tulum Resort. It also explains how cookies and similar tracking technologies are used to support your experience, improve our services, and measure site performance.


Information We Collect

We collect two types of information from website users and guests:

Non-personal Information.This includes browser type, device information, language preferences, time of access, referring pages, and activity on the Site such as pages viewed, clicks, and actions. We use this information to understand how the Site is used and to improve its performance and usability.

Personal Information.This includes information that can identify you directly or indirectly, such as:

  • Device and Usage Information:IP address, geolocation, device identifiers, and browsing activity.
  • Booking and Stay Information:Name, email, phone number, arrival and departure details, guest preferences, payment details, and information needed to confirm reservations or provide services during your stay.
  • Contact Information:Name, phone number, email address, and message details submitted through forms, email, or other communication channels.
  • Wellness and Service Preferences:Information you choose to share about spa treatments, yoga sessions, special requests, allergies, accessibility needs, or other preferences that help us personalize your experience.

We receive Personal Information from various sources:

  • When you voluntarily provide it through forms, reservations, email, phone, or guest messaging;
  • When you browse, inquire, or make a booking on our Site;
  • From service providers that help us operate the Site, manage bookings, analyze traffic, process payments, and deliver guest services.


Using Information

We use the information we collect to:

  • Respond to inquiries and manage reservations;
  • Provide guest services before, during, and after your stay;
  • Send booking confirmations, stay updates, and important service notices;
  • Personalize experiences such as wellness sessions, dining, transport, and beach club services;
  • Improve our website, guest experience, and service quality;
  • Conduct analytics, security monitoring, and fraud prevention.


Advertising

We may use third-party tools to help measure the effectiveness of our marketing and to deliver relevant content about Mia Tulum Resort. These tools may place cookies or similar technologies in your browser.


Marketing

With your consent where required, we may use your name, email address, and phone number to share resort updates, special offers, seasonal experiences, and event information that we believe may be of interest to you.

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly. Even if you opt out of marketing, we may still send important transactional or administrative messages related to your booking or stay.


SMS and Text Messaging Policy

If you provide your phone number, you may receive text messages related to reservation support, check-in details, guest requests, and stay updates.

  • Purpose:To share arrival instructions, room readiness updates, concierge support, and service follow-up.
  • Opt-Out:You may opt out of text messages at any time by replying STOPto any message you receive. You will receive a final confirmation message, after which no further SMS messages will be sent.
  • Help:If you need assistance, reply HELPor contact the front desk.
  • Privacy of Mobile Data:Mobile opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.


Sharing Information

We do not sell your personal information. We may share information only when necessary to operate our business and provide services, including with:

  • Service Providers:Vendors that help us with reservations, payments, communications, analytics, technology, transportation, or guest services.
  • Legal and Regulatory Authorities:When required by law, court order, or to protect our rights, guests, staff, or property.
  • Business Transfers:If ownership or control of the resort changes, information may be transferred as part of that transaction.

Note:Mobile information and SMS opt-in data are excluded from marketing sharing practices.


Your Rights

Depending on your location and applicable law, you may request to:

  • Access the personal information we hold about you;
  • Request a copy of information you provided to us;
  • Correct inaccurate or incomplete information;
  • Request deletion of personal information where permitted by law;
  • Object to or restrict certain processing activities;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with the appropriate supervisory authority.

Some rights may be limited by legal, security, or operational requirements.


Retention

We keep personal information only as long as needed to provide our services, complete bookings, comply with legal obligations, resolve disputes, and enforce our policies. When information is no longer needed, we will delete or anonymize it where appropriate.


Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. While no system can be guaranteed to be completely secure, we work to limit access to personal information and require third parties that support our services to follow appropriate security practices.


Cookie Statement

Cookie DefinitionA cookie is a small file stored on your device that helps websites remember preferences, improve navigation, and measure performance. Cookies may also support booking functionality, analytics, and marketing relevance.

Types of CookiesThe Site uses the following types of cookies:

  • Session cookiesstored only during your browsing session and deleted when you close your browser;
  • Persistent cookiessaved for a fixed period to remember preferences and recognize repeat visits;
  • Third-party cookiesset by external services such as analytics or advertising providers that help us understand Site usage.

Cookies do not usually identify you directly, but information we hold about you may be linked to cookie data to improve service and measurement.

We may use analytics tools, including Google Analytics or similar services, to understand how visitors use the Site. These tools may collect information such as pages visited, time spent, and interaction patterns. We use this data to improve the Site and guest experience.


Withdrawal of ConsentYou can disable cookies through your browser settings. If you do, some features of the Site may not function properly and your experience may be limited.


Further Information

We may update this Privacy & Cookies Policy from time to time. Any changes will take effect when posted on this page, and the “Last Modified” date below will be updated accordingly. Continued use of the Site after changes are posted means you accept the revised policy.


Governing Language:The English version of this policy controls in the event of any translation differences.


If you have questions about this policy or how we use your information, please contact Mia Tulum Resort through our website or front desk team.


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